Requested Workflow Support

A question after handoff?
There is a familiar place to turn.

Request help for one accepted Altura workflow. We agree the work with you. No support requested means no charge.

$500 USD · when requested and provided
Let’s talk about this
Illustrative artwork

Optional care

A clear route back when your workflow needs help.

You stay in control of when to request support. The work and its boundaries stay visible, so the next invoice is understandable.

Requested support, agreed work and billing at month endSupport starts with your requestYou request helpTell us what needs attentionin your accepted workflow.We confirm the workConfirm the covered workand keep a service record.The month closesBill for support that wasrequested and provided.No support request means no automatic monthly care charge.
  1. You request helpTell us what needs attention in your accepted workflow.
  2. We confirm the workConfirm the covered work and keep a service record.
  3. The month closesBill for support that was requested and provided.
  4. No automatic monthly care chargeThe care fee applies when requested support is provided.
Illustration of the approved request-triggered care model. Work beyond the agreed coverage needs a separate quote.

What your support package includes

One $500 package covers up to two total human service hours in a month when support is requested and provided. Review and administration count toward those hours. Additional work needs an approved quote. We invoice at month-end, due within 15 calendar days.

Clear support expectations

We acknowledge requests within two business days, then agree a completion date. Business days are Monday–Friday, excluding U.S. federal holidays, Central Time; after 5 p.m. counts from the next business day. No automatic subscription or unlimited support. Third-party tools are separate.

An example to make it concrete

Review failed workflow runs, explain recurring exceptions and make an agreed small adjustment within the monthly allowance. Larger changes are scoped separately.