Scope and payment
We agree fit, scope and price before payment. Sessions and reviews are paid upfront. Implementation and training use 50% before work and 50% on accepted deliverables. Training final downloads follow balance payment.
Legal
Terms & Conditions
Effective September 14, 2026
Clear scope, shared expectations and personal support.
1. Agreement and service scope
These Terms govern the website and services of Altura Foundations Ventures LLC, doing business as Altura Foundations ("Altura," "we" or "us"). We offer financial-systems education for individuals and families, and practical non-financial business services, including workflow assessment, technical implementation, requested support and bilingual employee training.
Before paid work begins, we confirm fit, feasibility, scope, price, responsibilities and acceptance criteria in a written order. A calendar request is not a confirmed appointment or acceptance of a project. You must be authorized to provide materials and approve work for your organization. We confirm your agreement to the applicable order and terms before payment; browsing this site does not approve a service or AI processing.
2. Educational and financial boundaries
Financial and digital-asset services are educational. We do not provide investment recommendations, financial planning, legal or tax advice, asset management, brokerage, trading, transaction execution or custody of client funds. We do not request wallet keys, recovery phrases or financial-account credentials. Your financial decisions remain yours; consult qualified professionals when needed.
These financial boundaries do not prohibit the specifically agreed technical recommendations and implementation included in our non-financial business services. No business or investment return is guaranteed.
3. Service, payment and delivery policies
All listed prices are in U.S. dollars. Any applicable taxes and separately approved third-party costs are disclosed in the quote or checkout before payment. Payments are processed through Stripe using the methods available in its checkout. Altura receives settlement in U.S. dollars and does not accept direct wallet transfers or provide token/network payment instructions.
Review and corrections
You have five business days to review implementation or training deliverables. Silence is not acceptance. We correct failures to meet agreed scope without charge, agree a correction date, and allow five business days to review corrected items. Implementation defects reported within 30 calendar days of acceptance remain covered until resolved. New requirements need a separate approved quote.
Rescheduling and project pauses
Reschedule sessions free with at least 24 hours’ notice. One courtesy reschedule per package covers a late change or missed appointment. If Altura reschedules, choose another date or a refund for the undelivered portion. For required client input, we remind after 10 business days and may pause with written notice after 15; we agree a new schedule when you return.
Cancellation and refunds
Project cancellations are settled against completed work at the agreed valuation and previously approved nonrecoverable third-party costs. The initial payment is not automatically nonrefundable. Sessions/reviews refund the undelivered portion, with completed preparation deducted only if its price was approved before purchase. DeFi allocates $250 per session, preparation included.
Eligible refund reasons
Refunds apply to inability to deliver, unresolved failures to meet agreed requirements after an opportunity to correct, cancellation under the rules above, or excess charges. A change of mind after compliant delivery, unused completed work or unpromised business results does not qualify. We initiate agreed refunds within five business days after confirming eligibility and amount, to the original payment method. Bank processing time is separate.
Your accounts, data and deliverables
You own production accounts and subscriptions. We agree any AI tool, identifiable data and permitted use before processing it. After full payment, you own your custom work and retain a lasting license to embedded Altura components. Third-party licenses still apply. Client materials appear in our marketing only with separate written permission.
Human review and safe operation
A qualified person checks final work before delivery. You approve both training scripts for policy accuracy. We agree automation permissions, test them, and use a manual fallback when needed. Restart follows verified correction and agreed permissions.
Business days are Monday through Friday, excluding U.S. federal holidays, in Central Time. Support requests received after 5 p.m. count from the next business day. The two-business-day support acknowledgement is not a resolution deadline or continuous staffing promise. No automatic fee or forfeiture applies to additional late rescheduling or missing inputs; we agree the next step with you.
Covered implementation defects reported within 30 calendar days after acceptance do not trigger paid support. For requested support, acknowledgement alone or an unfulfilled request does not trigger a charge. Fewer than two hours used does not reduce an incurred $500 package; there is no unused-hour rollover or automatic renewal.
4. Accounts, licenses and intellectual property
Clients own their production accounts and subscriptions and pay the relevant providers directly. Give Altura only separate, minimum-necessary user or service access; do not send passwords through intake or email. Access is removed after the engagement unless limited continuing access is agreed for support. Access alone does not activate paid support.
After full payment, you own custom work created specifically for you. Altura retains its pre-existing tools, reusable templates and methods and grants a lasting license to embedded Altura components needed to use and maintain the delivered solution without continued support. Third-party software, stock presenters and other licensed assets remain subject to their own licenses. Relevant restrictions are identified in the order. Client confidential materials never become reusable Altura assets. General Altura educational materials remain Altura or licensor property and are provided for the agreed educational use, not resale.
5. Client cooperation and safe operation
Provide accurate information, timely access and feedback, and materials you are entitled to use. Do not use the site or services unlawfully, misrepresent permissions, interfere with systems or seek access beyond your authorization. For training, your authorized representative approves both scripts for policy accuracy before production; Altura separately reviews faithful rendering and final quality. Included revisions are one script round before production and one visual/pronunciation correction round afterward.
Messages, publication, important-record changes and payment triggers require explicit project-specific authorization before automatic execution. We document approved actions, human approvals, failure handling, manual fallback and restart permissions in the agreed scope. No unattended operation or 24/7 monitoring is implied. Client names, logos, testimonials, results and screenshots are used publicly only with separate written permission.
6. Warranties, liability and disputes
Except for express obligations in the written order and the correction/refund commitments above, website materials are provided "as is" and "as available," without guarantees of completeness or uninterrupted availability. To the maximum extent permitted by law, Altura excludes liability for indirect, incidental, consequential or special damages, including unpromised lost profits. Nothing here removes an agreed delivery obligation, an eligible refund, or rights and liabilities that cannot lawfully be excluded.
The laws of the State of Texas govern these Terms, without regard to conflict-of-law principles. Subject to non-waivable applicable rights, disputes are handled in the state or federal courts located in Texas. Please first contact us so we can try to resolve a concern directly.
7. Changes, existing agreements and contact
We date material updates to these Terms. Changes do not automatically rewrite an existing signed engagement; the agreed order and any signed amendment govern that work, subject to applicable law. The English text is the governing version; the Spanish translation is provided for convenience.
For questions or a service concern, contact info@alturafoundations.com. See our Privacy Policy for information handling.